Contact

Office No 12, Moor Chambers, 26 Front Street, Framwellgate Moor, DH1 5EJ

Opening hours: 09:30-16:30 Monday to Friday

NOTE – Access is via appointments only. Drop ins will not be accepted
Parliament has now been dissolved until the General Election. Therefore there are currently no Members of Parliament. 

Useful contacts

Emergency Services – 999      

Police Non-emergency – 101 – www.durham.police.uk

NHS Direct – 111 – www.nhs.uk

Durham County Council – www.durham.gov.uk

General Enquiries & Street Scene – 03000 260 000 – [email protected]

Council Tax Reduction Scheme – 03000 260 000 – [email protected]

Council Tax – 03000 264 000 – [email protected]

Housing Advice – 03000 268 000 – [email protected]

Business Rates – 03000 268 997 – [email protected]

Registration Service – 03000 26 6000

Social Care – concern for a child – 03000 267 979 – [email protected]

Care Connect – 03000 262 195 – [email protected]

Welfare Rights – 03000 268 968 – [email protected]

One Point/ Family Centres – 03000 261 111 

Citizens Advice – www.citizensadvicecd.org.uk/

Advice Line (Mon – Fri 10am to 4pm) – 0300 330 9027        

Debt Line (Mon – Fri 9am to 1pm) – 0300 323 2000 

Household Emergencies                    

Electricity – Northern PowerGrid – 105 – www.northernpowergrid.com/

Gas – Northern Gas Networks – 0800 111 999 – www.northerngasnetworks.co.uk/

Burst water main – 0800 393 084 – www.nwl.co.uk/

Sewer problems – 0800 328 7648 – www.nwl.co.uk/

Mental Health            

Samaritans – 116 123 – www.samaritans.org/

MIND – 0300 123 3393  – Text: 86463 – www.mind.org.uk/

Youngminds – 0808 802 5544 – www.youngminds.org.uk/

If U Care Share – 0191 387 5661 – www.ifucareshare.co.uk/

CAMHS – 0300 123 9296        

Talking Changes (Mon-Fri 9am to 5pm) – 0191 333 3300 – www.talkingchanges.org.uk

 

Travel             

Buses – Traveline – 0871 200 22 33 – www.travelinenortheast.info/

Trains – National Rail Enquiries – 03457 48 49 50 – www.nationalrail.co.uk/

Financial                     

The Money Advice Service – 0300 500 5000 – www.moneyadviceservice.org.uk/

National Debtline – 0808 808 4000 – www.nationaldebtline.org/

 

Students                     

Students Union – 0191 334 1777 – www.durhamsu.com

DSU Advice Centre – 0191 334 1775 – [email protected]

Durham University Support Services  www.dur.ac.uk/experience/welcome/support/

Other Services           

Age UK County Durham – www.ageuk.org.uk/countydurham/

National Domestic Violence Helpline – 0808 200 0247 – www.nationaldomesticviolencehelpline.org.uk

Harbour Durham City Women’s Refuge – 03000 20 25 25 – www.myharbour.org.uk/